FAQs

WHAT IS THE POST OPERATOR YOU ARE USING TO SHIP WORLDWIDE ORDERS?

TWO SHIPPING OPTIONS ARE AVAILABLE BY DEFAULT FOR INTERNATIONAL ORDERS AT THE MOMENT: UKRPOSHTA AND UPS/DHL.
PLEASE CONTACT US VIA EMAIL IF ANY OTHER SHIPPING METHOD NEEDED.

ALL UKRPOSHTA SHIPPINGS ARE HANDLED BY DESTINATION COUNTRY NATIONAL POST SERVICE.


WHAT IS THE SHIPPING TIME FOR WORLDWIDE ORDERS?

IN CASE OF UPS SHIPPING OPTIONS, WE ASSUME 3-5 WORKING DAYS FOR ORDERS TO BE DELIVERED SINCE SHIPPING DATE.

UKRPOSHTA SHIPPING MOSTLY TAKES AROUND 1-3 WEEKS SINCE SHIPPING DATE TO BE DELIVERED WORLDWIDE.
BUT, UNFORTUNATELLY, IT CAN TAKE UP TO A MONTH OR EVEN TWO IN CERTAIN OCCASIONS (HOLIDAY SEASON, WEATHER PROBLEMS).


HOW CAN I TRACK MY ORDER?

WE UPDATE ORDERS WITH TRACKING CODES AFTER GOODS HAVE BEEN SHIPPED.
ALL ORDERS ARE TRACKABLE ONLINE:

HTTPS://UKRPOSHTA.UA/EN/
HTTPS://WWW.UPS.COM/UA/EN/SERVICES/TRACKING/INFORMATION.PAGE?

PLEASE, CONSIDER TRACKING UPDATES COULD BE DELAYED.


DO I HAVE TO PAY IMPORT TAXES?

IMPORT TAXES MAY APPEAR, IT DEPENDS ON DESTINATION COUNTRY IMPORT POLICY.
SORRY, THERE IS NOTHING WE CAN DO!


I CAN NOT TRACK MY ORDER ONLINE AND IT'S OVER TWO WEEKS I'VE MADE MY ORDER. WHAT SHOULD I DO?

THIS TYPE OF PROBLEM MAY APPEAR WITH UKRPOSHTA SHIPPINGS.
PLEASE, CONTACT YOUR LOCAL POST OFFICE FOR THE DETAILS.
YOU'LL HAVE TO WAIT UP TO A MONTH BEFORE WE CAN SAY ORDER IS LOST.